Engineer I
IT
PBX
NMS
Installer

Architects

The Network Architect is responsible for the design of overall network elements. Preventively designing the network, identifying where the "single points of failure" are and whether or not "redundancy is needed". 

They provide strategic direction for technical planning and budgeting as well as major infrastructure and development initiatives - Establish goals and objectives that support company business plans and strategies - Provide multi - application / infrastructure technology consulting to senior management - Conduct R&D and make recommendations and presentations for new technology products and strategic plans to support long term objectives - Maintain cost-effective relationships with tech vendors, service providers, and institutions.

Specific areas of network architecture include: Fiber Optics, Network Systems, Network Protocols, Switched Data/Voice, Network Security, Network Systems Management and Control, and backbone architecture.

Engineer III

The Level 3 Engineer troubleshoot network problems using various management platforms and provides expertise in all network element software and hardware.  The Level 3 Engineer is responsible for resolving network and Telco problems. Problems will escalate from from the Level 3 Engineer to the Director of Operations.

Level 3 Engineers posses strong technology analysis experience with available technologies and recommend solutions with an eye to supporting new business initiatives, and technology requirements.  Objectivity in dealing with IT vendors and products. Excellent verbal and written communications skills. Ability to organize and present technical information in a lucid and convincing manner (both theoretical and hands-on technical), Experience with effectively organizing and conducting planning meetings. Organizational skills with the ability to manage multiple projects simultaneously and Project Management skills.

Engineer II

Level 2 Engineers posses technology analysis experience with available technologies and recommend solutions with an eye to supporting new business initiatives, and technology requirements.  Objectivity in dealing with IT vendors and products. Good verbal and written communications skills. Ability to organize and present technical information in a lucid and convincing manner (both theoretical and hands-on technical), Organizational and Project management skills. Problems will escalate from the Level 2 Engineer to the Level 3 Engineer and Supervisors.

Engineer I

The Level 1 Engineer is responsible for proactive monitoring of the network on 24/7 basis, opening trouble tickets and maintain updates for problems, responding to management platform alerts, and troubleshooting network problems using various management platforms.  The Level 1 Engineer interacts with peers, customers, and vendors pertaining to problems.   Problems will escalate from the Level 1 Engineer to the Level 2 Engineer and Supervisors.